TWIN CITY DIAMONDS POLICIES

Twin City Diamonds.com will from time to time update our policies. If you should have any questions regarding our policies, please feel free to contact us at www.twincitydiamonds.com OR call 1-866-7carats/1-866-722-7287

At Twin city Diamonds.com it is our purpose and mission to offer you peace of mind in purchasing a diamond that is perfect and yet at competitive Internet pricing. All of our prices are final. There are no reductions in prices. If at any time you wish to speak with a representative, please contact us at 1-866-7carats OR 1-866-722-7287.

When you are ready to view your diamond/diamonds (View up to three at a time when possible). Viewing the diamonds at a brick and mortar location and peace of mind in seeing where your investment is being spent. For your convenience, we accept the following credit cards for payment: Visa, Discover and MasterCard. To reserve a diamond/diamonds please fill out the "reserve a diamond" work order OR call Consumer Direct Jewelers at 1-866-722-7287.

In the rare event that any information is entered incorrectly, and we would make every effort to avoid these errors, they may still occur. We reserve the right to correct any and all issues when they do happen and we will not honor inaccurate pricing. Further, our prices are subject to change without notice. We apologize for any problems this may cause.

We strive to help you find the perfect diamond. If you desire a colored diamond or Canadian diamond, please contact a representative at 1-866-722-7287 and communicate your specifics and we will do our best to locate the perfect diamond for you.

Currently, sales tax is only charged on purchases in Minnesota.

Our return policy is 15 days. At this time, there is no restocking fee.

Twin City Diamonds.com purchases diamonds from the largest and most respected suppliers and cutters who strictly adhere and enforce the Kimberley Process. The Kimberley Process is an international system that polices the trade of diamonds to make certain they are from sources free of conflict.

Our privacy policy is set in place to inform you of personal information we collect from you. Generally, you are able to shop through our web site without giving us any identifiable information. Once you chose a diamond to view, you are giving paypal and Twin City Diamonds.com your personal information. As a policy, we do not sell, trade or rent your personal information to third parties. Please see Paypal privacy policies for their use of your personal information.

If you place a request to view a diamond with us; we may also use your personal information to confirm your order, prevent and identify fraud or abuse, answer any communications from your inquiries and provide you with any other information we feel would be helpful to you.

In staying in compliance with the law and fraud protection, we may collect and disclose any personal information we feel necessary to comply with any applicable law, regulation, legal process or governmental request. We may also share any other information available to us in order to investigate, prevent or take action regarding illegal activities, and suspected fraud.

Twin City Diamonds.com does not deliberately collect personal information from children under the age of 18. If we discover that we have collected personal information from a child under the age of 18, we will delete this information from our database.

If at any time your personal information should change and you would like to correct it, we will be happy to change or update your personal information, which you have previously provided us. Please contact one of our representatives at 1-866-7carats OR 1-866-722-7287.

By using our web site, you agree to Twin City Diamonds.com privacy policy. We may periodically update this information, so we encourage you to read through our policies occasionally.

If you should have any questions regarding any of our policies, please do not hesitate to contact us or call us at 1-866-7carats OR 1-866-722-7287.